Frequently Asked Questions

 

Shipping

How long will delivery take?

Delivery will vary from 4 working day to 9 depending on the delivery country. For North America Customers, it will take about 9 business days, For Europe Customers, the delivery will take about 4 business days.

What happens if my order gets stuck in customs?

If your order is taking longer than normal to clear customs, rest assured that we will be tracking it every step of the way and will help you liaise with our couriers. Where possible, we will also pass direct contact information to you as it is often easier to sort out the delay locally.

Does Stretch'ease ship to multiple addresses?

We ship to one address per order, so if you need to send to multiple addresses, please place a separate order per address. Shipping charges will apply to each order.

Payments

Which payment methods does Stretch'ease accept?

We accept payments by PayPal and by the use of the following cards: Visa, Mastercard, Maestro and American Express. 

When will I be charged for my order?

All orders are charged at point of sale. This means we debit your card or you send us a PayPal payment for the full amount of the order as soon as you complete your order.

Where do I apply a Coupon code?

You can apply your discount code on your cart checkout page. Please remember to do this before going through the checkout process.

Returns

What is Stretch'ease refund policy?

We will refund any item within 30 days of purchase. All we ask is that the goods are returned in their original condition. This means clothing must have hangtags still attached. Yoga mats, props and all other equipment must be in their original cellophane and/or branded wrapper. If any products have been removed from their wrapper, we are unable to accept a return. Some items are non-returnable; please see below for a full list of these items.
Any rejected returns cannot be reshipped and will be destroyed upon receipt.
Please contact us if you are unsure about our returns process.

Why won’t you accept my return?

On occasion we may have to reject a return. Below are some of the most common reasons for this happening: It has gone past 30 days from date of purchase – our returns policy only extends to 30 days It has been returned with damaged packaging – we are unable to accept a return with incomplete/damaged original packaging It has been returned in an unhygienic condition – for Health & Safety, our staff are unable to handle returns that are contaminated It is an item that cannot be returned.